Customer Support Representative - escalations (Detroit, MI)

We are growing our team at Summit Lakeside Environmental Services Group and adding a Customer Support Representative whose main responsibility will be escalations. Early starts and steady work; we look after our drivers. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including landfill records, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with landfill records. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Detroit, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.