Customer Support Representative - escalations (Detroit, MI)

Rivermark Meadow Financial provides savings, lending and payment services from Detroit. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 26 people based in Detroit. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Detroit. • Applications are reviewed on a rolling basis.