Customer Support Representative - escalations (Detroit, MI)

We are growing our team at Silverline River Press and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including paper stock, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with paper stock. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.