Customer Support Representative - escalations (Des Moines, IA)

Westbrook Union Foods Group makes sauces, snacks and prepared meals in Des Moines, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including production batches, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with production batches. Working arrangement • Full-time, with a steady weekday schedule. • On site in Des Moines, with some flexibility after the first few months. • We reply to every applicant.