Customer Support Representative - escalations (Denver, CO)

Ironwood Beacon Water Authority supplies drinking water and treats wastewater for Denver and nearby communities. We are hiring a Customer Support Representative to take on escalations. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.