Customer Support Representative - escalations (Denver, CO)

Redstone Orchard Transit Planning Partners helps transport agencies around Denver design routes and schedules, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 23 people based in Denver. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with accessibility audits. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Denver. • We will tell you what to expect at each step of the hiring process.