Customer Support Representative - escalations (Denver, CO)

We are growing our team at Clearpath Forge Hospitality and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 102 people based in Denver. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including group events, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Denver. • We will tell you what to expect at each step of the hiring process.