Customer Support Representative - escalations (Denver, CO)

Cedar Stone Telecom Group is a telecommunications provider in Denver focused on reliable home and business connections. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Denver. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.