Customer Support Representative - escalations (Denver, CO)

Silverline Loom Property Management is looking for a Customer Support Representative. The job centres on escalations for resident events, and it would suit someone who likes steady, practical work. Residents are neighbours, not numbers. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.