Customer Support Representative - escalations (Denver, CO)

Highbridge Timber Property Management is a Denver property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 828 people based in Denver. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Denver. • We reply to every applicant.