Customer Support Representative - escalations (Denver, CO)

Highbridge Legal Group is looking for a Customer Support Representative. The job centres on escalations for court deadlines, and it would suit someone who likes steady, practical work. People here care about clients, not just cases. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Denver. • We will tell you what to expect at each step of the hiring process.