Customer Support Representative - escalations (Dallas, TX)

Redstone Ridge Auto Group is a Dallas company supplying vehicle parts and service, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Dallas. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including warranty claims, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.