Customer Support Representative - escalations (Dallas, TX)

We are growing our team at Silverline Beacon Water Authority and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including capital projects, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.