Customer Support Representative - escalations (Dallas, TX)

Highbridge Hollow Arts Center is looking for a Customer Support Representative. The job centres on escalations for exhibitions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including exhibitions, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.