Customer Support Representative - escalations (Dallas, TX)

We are growing our team at Bluepeak Forge Arts Center and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 41 people based in Dallas. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including exhibitions, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Dallas. • Applications are reviewed on a rolling basis.