Customer Support Representative - escalations (Dallas, TX)

Northwind Field Housing is looking for a Customer Support Representative. The job centres on escalations for waiting lists, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including waiting lists, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with waiting lists. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Dallas. • We reply to every applicant.