Customer Support Representative - escalations (Dallas, TX)

Westbrook Oak Legal Group provides legal services in Dallas across employment, housing and small-business law, and we need a Customer Support Representative to lead our escalations. People here care about clients, not just cases. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with court deadlines. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Dallas. • We reply to every applicant.