Customer Support Representative - escalations (Dallas, TX)

We are growing our team at Highbridge Iron Property Management and adding a Customer Support Representative whose main responsibility will be escalations. Maintenance and leasing staff share information every day. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including resident events, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.