Customer Support Representative - escalations (Dallas, TX)

Summit Yarrow Foods Group is a Dallas food manufacturer supplying grocers and food-service customers. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production batches, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with production batches. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Dallas, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.