Customer Support Representative - escalations (Dallas, TX)

Summit Sable Financial Group serves customers across Dallas with accounts, loans and payments. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 350 people based in Dallas. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vendor spend, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vendor spend. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.