Customer Support Representative - escalations (Columbus, OH)

We are growing our team at Amberfield Sable Housing and adding a Customer Support Representative whose main responsibility will be escalations. Housing is our mission and residents are our neighbours. What you will do • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with lease compliance. Working arrangement • Full-time, Monday to Friday. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.