Customer Support Representative - escalations (Columbus, OH)

Bright Harbor Telecom provides broadband and phone service around Columbus. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Columbus. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Columbus. • Applications are reviewed on a rolling basis.