Customer Support Representative - escalations (Columbus, OH)

We are growing our team at Harborlight Ember Markets and adding a Customer Support Representative whose main responsibility will be escalations. Managers started on the floor. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including pricing, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.