Customer Support Representative - escalations (Columbus, OH)

We are growing our team at Ironwood Summit Insurance and adding a Customer Support Representative whose main responsibility will be escalations. Claims teams work together and share what they learn. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including premium billing, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with premium billing. Working arrangement • Full-time, Monday to Friday. • On site in Columbus. • We reply to every applicant.