Customer Support Representative - escalations (Columbus, OH)

Nova Rook Markets Group operates grocery and general-merchandise stores around Columbus. We are hiring a Customer Support Representative to take on escalations. Managers started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including online orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with online orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Columbus, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.