Customer Support Representative - escalations (Columbus, OH)

Harborlight Drift Legal Group is looking for a Customer Support Representative. The job centres on escalations for court deadlines, and it would suit someone who likes steady, practical work. Confidentiality and accuracy are taken very seriously. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with court deadlines. Working arrangement • Full-time, on a regular day shift. • On site in Columbus, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.