Customer Support Representative - escalations (Columbus, OH)

Highbridge Haven Medical builds devices used by hospitals and clinics, with its team based in Columbus, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Columbus. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production lots, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with production lots. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Columbus, with some flexibility after the first few months. • We reply to every applicant.