Customer Support Representative - escalations (Columbus, OH)

We are growing our team at Ironwood Rowan Civic Services Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Columbus. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including procurement, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.