Customer Support Representative - escalations (Columbus, OH)

We are growing our team at Foxglove Linden Energy and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 45 people based in Columbus. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with hardship programmes. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.