Customer Support Representative - escalations (Colorado Springs, CO)

Cedar Glen Facilities looks after properties across the Colorado Springs region. We are hiring a Customer Support Representative to take on escalations. Clear communication between supervisors and crews matters. What you will do • Resolve billing and account issues, including supply orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Colorado Springs. • Applications are reviewed on a rolling basis.