Customer Support Representative - escalations (Colorado Springs, CO)

Amberfield Wilder Auto Group serves drivers and dealerships across the Colorado Springs region. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Colorado Springs. • Applications are reviewed on a rolling basis.