Customer Support Representative - escalations (Colorado Springs, CO)

Redstone Harbor Energy Group is looking for a Customer Support Representative. The job centres on escalations for service connections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Colorado Springs, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.