Customer Support Representative - escalations (Colorado Springs, CO)

We are growing our team at Summit Field Water Authority and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Colorado Springs. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Colorado Springs. • Applications are reviewed on a rolling basis.