Customer Support Representative - escalations (Colorado Springs, CO)

We are growing our team at Amberfield Banking Services and adding a Customer Support Representative whose main responsibility will be escalations. We keep decisions close to customers and expect people to explain things plainly. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account openings, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Colorado Springs, with some flexibility after the first few months. • We reply to every applicant.