Customer Support Representative - escalations (Colorado Springs, CO)

Lumen Glen Banking Services Group is looking for a Customer Support Representative. The job centres on escalations for loan files, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loan files, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Full-time, on a regular day shift. • On site in Colorado Springs. • We reply to every applicant.