Customer Support Representative - escalations (Colorado Springs, CO)

Lumen Juniper Inspection Services is looking for a Customer Support Representative. The job centres on escalations for test reports, and it would suit someone who likes steady, practical work. Independence and accuracy are our product. What you will do • Resolve billing and account issues, including test reports, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Colorado Springs. • We reply to every applicant.