Customer Support Representative - escalations (Colorado Springs, CO)

Redstone Cobalt Insurance is an insurance company in Colorado Springs with claims and service teams. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 41 people based in Colorado Springs. What you will do • Resolve billing and account issues, including premium billing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Colorado Springs, with some flexibility after the first few months. • We reply to every applicant.