Customer Support Representative - escalations (Colorado Springs, CO)

Harborlight Ember Property Management is a Colorado Springs property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Colorado Springs. • We reply to every applicant.