Customer Support Representative - escalations (Cleveland, OH)

We are growing our team at Westbrook Wren Arts Center and adding a Customer Support Representative whose main responsibility will be escalations. We run on creativity, deadlines and a lot of goodwill. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Cleveland. • Applications are reviewed on a rolling basis.