Customer Support Representative - escalations (Cincinnati, OH)

We are growing our team at Bright Wilder Insurance Group and adding a Customer Support Representative whose main responsibility will be escalations. Claims teams work together and share what they learn. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including claims, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with claims. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Cincinnati. • Applications are reviewed on a rolling basis.