Customer Support Representative - escalations (Cincinnati, OH)

Amberfield Kestrel Financial Group is looking for a Customer Support Representative. The job centres on escalations for payment disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.