Customer Support Representative - escalations (Cincinnati, OH)

Westbrook Loom Property Management Group is looking for a Customer Support Representative. The job centres on escalations for unit turnovers, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cincinnati. • Applications are reviewed on a rolling basis.