Customer Support Representative - escalations (Cincinnati, OH)

We are growing our team at Bluepeak Ashton Arts Center and adding a Customer Support Representative whose main responsibility will be escalations. We run on creativity, deadlines and a lot of goodwill. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including exhibitions, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Full-time, on a regular day shift. • On site in Cincinnati. • Applications are reviewed on a rolling basis.