Customer Support Representative - escalations (Cincinnati, OH)

Lumen North Water Authority operates treatment plants and pipelines around Cincinnati. We are hiring a Customer Support Representative to take on escalations. Our work is invisible when it goes well, and we are proud of that. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including water quality, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • We reply to every applicant.