Customer Support Representative - escalations (Cincinnati, OH)

Bright Quill Banking Services is looking for a Customer Support Representative. The job centres on escalations for branch operations, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with branch operations. Working arrangement • Full-time, on a regular day shift. • On site in Cincinnati, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.