Customer Support Representative - escalations (Cincinnati, OH)

We are growing our team at Nova Meadow Markets and adding a Customer Support Representative whose main responsibility will be escalations. We like people who know our customers by name. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including online orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.