Customer Support Representative - escalations (Chicago, IL)

Harborlight Willow Markets operates grocery and general-merchandise stores around Chicago. We are hiring a Customer Support Representative to take on escalations. We are friendly and busy, especially on weekends. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pricing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with pricing. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.