Customer Support Representative - escalations (Chicago, IL)

Silverline Cross Facilities is looking for a Customer Support Representative. The job centres on escalations for cleaning schedules, and it would suit someone who likes steady, practical work. You would join a small organisation of about 77 people based in Chicago. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.