Customer Support Representative - escalations (Chicago, IL)

We are growing our team at Summit Mill Arts Center Partners and adding a Customer Support Representative whose main responsibility will be escalations. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including visitor services, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with visitor services. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.