Customer Support Representative - escalations (Chicago, IL)

Rivermark Cross Civic Services is looking for a Customer Support Representative. The job centres on escalations for budget submissions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including budget submissions, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Chicago. • We reply to every applicant.